Taking care of business means taking care of your devices.
29.05.23
Taking care of business means taking care of your devices. Anyone can sell a customer a device and then wash their hands of all responsibility and walk away. Infinet believes our customers deserve more. More support, more care and more respect. The business landscape is constantly evolving ...
Taking care of business means taking care of your devices.
Anyone can sell a customer a device and then wash their hands of all responsibility and walk away. Infinet believes our customers deserve more. More support, more care and more respect.
The business landscape is constantly evolving and the ability to work anywhere, anytime without disruption is more critical than ever. That’s why we’ve partnered with HP to offer the added peace of mind of HP Active Care in addition to Infinet’s industry-renowned full-service offering.
What is HP Active Care?
HP Active Care delivers fast, world-class IT support when and where you need it, keeping your devices up and running and your people at their most engaged and productive.
It proactively monitors the health of all your devices and uses predictive analytics to let you know when they’re coming to end of life, if there’s a reliability or security issue and enables you to head off problems before they even become problems. It doesn’t just take care of your devices, it looks after the health of your business too.
Should my business be considering it?
Any business whose workforce divides its time between being in the office, working remotely or being on the road could benefit from Active Care. And that’s pretty much every business in the world these days.
Plus, it’s been estimated that real time data tracking and predictive monitoring can help businesses increase productivity by as much as 30%1, particularly when in-house IT support isn’t immediately available because of location or workload complications.
Prevention is better than cure.
The automotive pioneer Henry Ford once said, “There are no big problems, just lots of little ones.” At Infinet we agree, and we believe that the earlier you identify those little problems the easier it is to head off bigger ones down the line.
Active Care uses the power of HP’s advanced, AI driven TechPulse remote troubleshooting platform to automatically monitor device activity and performance so it can request service before your people even realise there could be an issue. Some of the features we particularly like include:
- Dashboard analytics and alerts
- Automated case creation
- Remote diagnosis and support
- HP Next Business Day Onsite response
- Replacement parts and materials
- Accidental Damage Protection
Businesses are expected to be flexible and ready to pivot at a moment’s notice these days, so it’s important your support systems and partners are equally quick to adapt. Infinet prides itself on responding to our customers’ needs and the changing circumstances and challenges they encounter on a daily basis, which is why we recommend HP Active Care.
Easy to set up and manage.
With automated set up, installation and case generation, it takes no time at all to get up and running with HP Active Care.
Detect potential issues up to 50% sooner.
Real time tracking and predictive analytics identify issues earlier to help you react faster. Not you personally, of course. In many instances the device and its related software can perform remediation remotely without any need for you or your workers to make changes.
And any problems that do require human intervention are dealt with speedily and efficiently by Next Business Day Onsite Response from a trained HP technician who travels to the location of the device, whether your employee is in the office or working remotely.
Customisable to suit your business.
Available in 3, 4 and 5 year plans, Active Care can be customised to suit your devices and the kind of coverage your business needs. Which means you can focus its productivity and disruption reduction benefits in the areas they will do most good, and you don’t waste money on unnecessary features.
Superior cost savings.
Speaking of saving money, who doesn’t love something that has the potential to reduce costs? Because HP Active Care can identify and respond to the most common sources of hardware failure up to 50% sooner, and reacts quickly to mitigate or prevent problems escalating, you lose less employee downtime and your productivity levels remain high.
Infinet.
Infinet helps transform Australian businesses with bespoke IT solutions. Established in 2000, we partner closely with a wide range of industries to provide comprehensive ICT services designed to optimise business performance through the smart application of technology.
We combine bleeding-edge technology and solutions driven by excellence in customer service to consistently exceed expectations and deliver significantly improved productivity, enhanced efficiencies and reduced operating costs for our clients.
Talk to us today about the safety net of HP Active Care and how Infinet can help you.